Policies & Procedures

Upon engaging our professional resume writing services, you, the Client, agree to accept our Terms and Conditions. We reserve the right to change these Terms and Conditions at any time and without notice, and your continued use of our services following any change shall be deemed your acceptance of such change. It is your responsibility to check the Terms and Conditions of Use regularly for changes. Furthermore, your access to and use of Government Resumes and other websites owned by our company are subject exclusively and strictly to our Terms and Conditions. By using this website, you agree to abide by the Terms and Conditions.

Your Government Résumés consultant will be contracted to your project with specific experience preparing career marketing documents in your chosen industry, offering recruitment knowledge and copywriting experience to ensure that your résumé gets you the attention you desire. Government Résumés consultants use their advanced knowledge of what employers and recruitment agencies are looking for on your résumé to prepare documents for you that will highlight your individual skills, experience and achievements. It is vitally important that your résumé matches the needs of both employers and recruitment agencies - your résumé must make them want to interview you. Our professional résumé writers create polished, corporate and graphically designed résumé layouts, which are clear, uncluttered and professional which allows a recruitment consultant or employer to quickly find the information on your résumé that they need. If they cannot find what they want, your résumé may not be considered further. We successfully achieve a balance of professionalism, individuality, creativity and marketing flair.

You are consulted at every stage which ensures that you are satisfied with your documents and the customer service that you receive from Government Résumés. Your satisfaction is very important to us, we want you to tell your friends, colleagues and family of how pleased you were with the résumé services that you received whilst partnering with Government Résumés. Your résumé and other documents will be emailed to you so that you can review and make changes required. Your documents will then be updated with the changes that you require and then sent back to you again. Government Résumés is committed to setting and maintaining the highest levels of customer service. We want you to be positively delighted with your résumé. Please take a look at our success stories to see what our customers have achieved and experienced using Government Résumés.

We may select not to accept your order for any reason. We reserve the right to withdraw any goods/services at any time. All prices are subject to change at any time prior to an order being placed and are subject to change without notice. We will not be liable to you or anyone else for refusing to accept your order, withdrawing any goods/services, or changing any prices. We retain the right to revoke your right to continued use of our services at our discretion.

In no event shall Government Resumes be liable for any direct, indirect, incidental, consequential damages, or any damages whatsoever, including, without limitation, damages for loss of use, data, lost opportunities, arising out of or in any way connected with the use or performance of our services. Under no circumstances will Government Resumes be held liable for any delay or failure in performance resulting directly or indirectly from acts of nature, forces, or causes beyond its reasonable control, including without limitation, incorrect email addresses, internet failures, computer equipment failures, other equipment failures, or non-performance of third parties.

Our Terms and Conditions and subsequent agreements are governed by and interpreted in accordance with the law of the State of Victoria, Australia without giving effect to any principles of conflicts of laws. You, the Client agree to the jurisdiction of the courts of Victoria to determine any dispute arising out of this Agreement.

Privacy Policy

The privacy of our clients is important to Government Resumes and the purpose of this policy is to inform you what personal information we collect, how we use it, what may be disclosed to others, how long we keep it, and how you can request access to your personal information or obtain more information about Government Resumes privacy policies. Personal information means any information about you except your name, business title, business address, business e-mail address, business telephone number or business fax number. Please note: Names, addresses, and telephone numbers listed in the telephone or other directories are not considered to be personal information.

We are responsible for protecting personal information in our control. We collect appropriate and pertinent personal information whenever you engage in one or more of the following with Government Resumes directly or through our clients or coaching representatives. Personal information may be collected verbally or non-verbally such as Application for employment; enquiries regarding coaching/career management/resume services; contact with any of our representatives; any communication/conversations where information is offered.

Personal information may include one, some, or all of the following information about you: Name, address and telephone number; personal facsimile number and email address; occupation (current and past); work history; pay history; language preference; credentials to support training and/or education.

We use your personal information for the purposes listed below. Access to your personal information is not restricted to our representatives who need access to perform their work. Your personal information may be used for one or more of the following reasons related to providing customer service to you:

a) Provide resume/document services including references

b) Provide career management/transition services

c) Provide career/business/corporate coaching

d) Process payment by credit card or debit

e) Provide updates and information regarding services

f) Follow-up to obtain your feedback on our level of service

We do not sell your personal information to any outside source. When there are legal requirements related to the retention period of personal information, we will comply with those requirements. Personal information will be safeguarded against unauthorized access to avoid misuse and fraudulent use. Personal information will be disposed after the appropriate retention period using approved methods including electronic file deletion and paper shredding. The personal information that we collect is necessary to provide you with services related to your file. Personal information is also used to build and maintain our relationship with you to serve you better. If you wish to limit collection, use, or disclosure of your personal information, please contact our Director to discuss how we may honour your request and still continue to provide acceptable level of service.

Security Policy

When purchasing a résumé package from Government Résumés your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact our customer support centre.

Refund Policy

All sales are final. By engaging Government Resumes, clients acknowledge that fees are for personalised consultancy services and as such are non-refundable. Once payment has been made, our work begins. However, in rare cases where a refunds are mutually agreed upon, a $100 administration/cancellation fee will be payable and will be deducted from the purchase price.

The documents we prepare such as cover letters, résumés and key selection criteria are based on a combination of information received by you and our understanding of your needs and requirements. Hence, the information gathering stage and your availability to respond to questions throughout all projects within time frames is crucial. Credits can be issued if for example you order a gold package that includes 3 applications and you only have 1 job advertisement of interest upon ordering, your résumé writer will make a note that are still in 'credit' to have a second application prepared at a later stage, when a position of interest becomes available. There is no expiry date, therefore you can use anytime in the future. However credits cannot be refunded and form part of an already discounted package.


We do not have a fixed turnaround time as all packages vary in time, complexity are worked on by our writers around government job closing dates. However as a standard procedure your order will typically be completed and sent in MS Word and PDF format 24 to 48 hours before your job's closing date. As a general guide we require at least 7 days, depending on the complexity of the project and our current workload. If you require an express service and or wish to secure an exact completion time to allow maximum review time, we offer EXPRESS SERVICE for $100 extra to produce your documents within 3-working days from ordering - which is perfect for that all important urgent job application. If you dont order EXPRESS SERVICE we cannot guarantee an exact day and time or completion as jobs are completed in order and are also controlled by the client's repsonse to questions and availability. Once you have received a final draft in Word and PDF format, you may review the documents and provide any comments or feedback for editing. Once your feedback and clarification has been is received, the changes are made quickly and emailed back to you as final documents - ready to use. We cannot make changes that we are unaware of therefore it is important to communicate with our team should any refinements, additions or changes that are required which are happily provided via phone or email. 

The Team



As the Director of Government Resumes, Monique plays an integral role as a Senior Résumé Writer, Career Coach, Speaker, and Workshop Facilitator. With extensive experience in résumé writing and the recruitment industry, Monique has been supporting clients in advancing their careers since 1995. Alongside her capable team at Government Resumes, Monique has helped clients secure interviews and job offers throughout Australia, achieving an impressive success rate of 98.5%.

Government Resumes has earned an exceptional industry reputation, being awarded multiple accolades and being highly respected by both clients and peers. Our commitment to excellence and client satisfaction has led to unprecedented business growth, solidifying our position as leaders in the field.

Client feedback consistently highlights Monique's genuine, supportive demeanour and her unwavering commitment to guiding clients through their entire career journey, from initial consultation to job placement. Monique's dedication ensures that clients feel valued and supported every step of the way, fostering trust and confidence in the process.

As a respected Public Speaker, Monique regularly facilitates workshops at Monash University and provides direct support to government departments and leading recruiters through résumé writing and career counselling services. Monique offers support, advice, and coaching to clients from diverse backgrounds, including many senior executives and technical experts, helping them secure their next job opportunity or promotion. She provides high-impact and customised documentation and interview coaching to optimise exceptional results.



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